News & Resources

TRG Partners with AetherPal

Westlake, Ohio — June 19, 2018 — Technology Recovery Group (“TRG”) is pleased to announce it has strengthened its leading mobility products and service offerings with the addition of AetherPal’s Remote Support and GuideMe solutions. With this new partnership, TRG and AetherPal have demonstrated their commitment to helping customers efficiently scale their mobile deployments, keep apps running with remote control and drive app adoption and usage through mobile.

Stores, warehouses, hospitals, restaurants, factories and trucks are just a few of the places where critical business processes depend upon mobile apps and rugged devices to transform their interactions with their customers, employees, partners, inventory and machines. Businesses are rapidly digitally transforming the tools of their trade, from cash registers and clipboards to patient records and invoices, to improve experiences, operational efficiencies, on-the-spot training and decision making. The richer information, mobile devices and field service apps are now a critical aspect of the network where business processes operate.

TRG’s addition of Remote Support and GuideMe will provide businesses the tools they need to keep these critical deployments operating reliably and efficiently. 

“Mobile downtime is not simply an inconvenience anymore, it directly impacts production, delivery, customer satisfaction and business profitability," said Ron Caines, Aetherpal’s Vice President of Global Sales. “TRG is providing businesses with solutions to comprehensively manage their critical mobile deployments and minimize downtime."

“Remote Support and GuideMe from AetherPal provide our customers with the tools they need to keep their devices running and their businesses moving,” said Sean Kennedy, TRG President. “TRG is excited to further strengthen the comprehensive solution we provide our customers.”

About AetherPal

AetherPal helps enterprises drive app adoption and usage through in-app mobile learning and keeps their apps running with remote control, so that enterprises can efficiently and reliably scale their businesses on mobile.

Remote Support enables enterprises to easily scale and support their mobile deployments with remote control, troubleshooting, and resolving issues, which significantly increases user uptime and satisfaction. GuideMe® enables enterprises to drive adoption and utilization of business-critical apps with contextual mobile training.

AetherPal’s Mobile Support includes:

  • GuideMe®, which enables enterprises to drive adoption and utilization of apps with contextual in-app mobile learning. GuideMe makes training, adoption, and usage of enterprise apps effortless with through pictorial Guides and contextual in-app LiveGuides, for any app, with no SDK or integration required.
  • Remote Support, which makes supporting mobile devices and applications effortless. Remote Support provides your IT staff with real-time remote control, visibility, and access to mobile devices, helping to improve productivity and efficiency, while reducing downtime. Remote Support boosts IT and mobile worker productivity by quickly and securely connecting to devices to troubleshoot and resolve device, network, or app issues.

AetherPal customers deploy Mobile Support software on more than 45 million mobile devices helping mobilize their business processes while minimizing infrastructure costs. 

AetherPal is backed by New Venture Partners and PJC.

About Technology Recovery Group (TRG)

Technology Recovery Group (TRG) is the leading hardware, software, and solutions provider in the mobile computing, barcode and payment processing industries. Based in Westlake, Ohio, TRG provides the most comprehensive suite of products and services across all lifecycle stages and equipment types. From warehouse to register and deployment to retirement, TRG is vendor and solution agnostic, developing tailored solutions that meet each customer’s unique requirements and ultimately increase productivity, extend equipment life and maximize overall ROI. Learn more about why The Difference is Us at www.trgrepair.com.

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