Services

Complete Repair Services for all Manufacturers’ Equipment

Your business can’t afford downtime when IT equipment needs to be repaired, and it can be disastrous when manufacturer support for your mobile devices has been discontinued. As a third-party service provider, we offer complete repair services for all manufacturers’ equipment to maximize your equipment investment and extend its life. We are budget-minded and quality-driven. Our expert technicians will quickly deliver repair results that keep you up and running efficiently.

Certified TRG Seal

The Certified TRG Seal is a badge of quality—a promise to our customers that the service and support they receive is held to the highest standards. TRG Certified Repair means your equipment was serviced by an experienced technician who knows your barcode and scanning technology inside and out. It means repairs are accomplished efficiently and at your convenience. We stand behind all repairs – our service is 100% satisfaction guaranteed.

TRG Certified Repair TRG Certified Refurb

Professional and Flexible Depot Repair Options

TRG offers annual or multi-year depot maintenance contracts customizable to your needs and turnaround times. With our 7,500 square-foot technical laboratory and our deployment center, we can extend the life of your hardware and reduce maintenance costs more efficiently than ever before. Expert technicians quickly troubleshoot and repair all issues with your hardware, then send it back promptly. When you want to manage costs without sacrificing quality and reliability, count on TRG’s Depot Repair.

Choose from these Depot Repair options:

Service Turnaround Time Benefit
Spares Pool Management Overnight For critical needs, unit is ready for production
Standard 5-7 Days Total coverage for normal wear and tear; includes labor and materials
Comprehensive 5-7 Days Includes Standard plus device abuse
Priority 3-5 Days Expedited Standard or Comprehensive

Time & Materials Repair

Contract-Free Service Options

Even if your business does not have a contract in place with TRG, we offer the same professional and quick repair options through our Time & Materials program. Just choose a turnaround time and ship your equipment to TRG, and our technicians will repair and ship it back to you. Don’t compromise with other service providers – Choose TRG, the best option for your contract-free repair needs. For a repair estimate, contact one of our sales representatives today.

Choose from these available Time & Materials turnaround times:

Service Turnaround Time
Platinum 3-5 Days
Gold 5-7 Days
Silver 7-10 Days
Bronze 10-25 Days

TRG Technician Onsite Repair

Onsite Repair Options to Serve Your Business Needs

Whether you need immediate service at your business or if depot repair does not suit your needs, TRG offers a full range of Onsite Repair options and response times. Our experienced technicians will troubleshoot and repair your equipment, strengthen it against breakdowns, and protect your bottom line. Contact us to learn more about customized onsite repair options and eligibility. TRG, for when you cannot afford downtime.

TRG’s Entire Suite of Repair and Maintenance Services is Available for Onsite Repair:

Choose from these Onsite Repair options:

Service Turnaround Time
Expedited NBD (Next Business Day)
Standard 2BD (2nd Business Day)

Deploying Mobile Devices Can be a Huge Burden on Your In-House IT Staff

Ensuring that deployment is timely, efficient and cost-effective is what the expert team at TRG does every day. We have the capacity to deploy up to 40,000 mobile devices per month including barcode scanners, barcode printers, mobile computers, Apple/iOS devices, and tablet computers. Plus our secure, state-of-the-art facility ensures the safety of the assets that are important to your business.

TRG can customize each device to your desired specifications including customer configurations by user, location, and department. This is performed and managed by our in-house technical experts who also serve as your single-point of contact for communications and escalations.

TRG Buyback Scanners

TRG will Buyback your Obsolete Equipment

It is not uncommon for an organization to have a backroom or warehouse filled with obsolete barcode scanners, mobile devices, & computer equipment. Why let it sit on your shelves? Did you know that TRG is one of the largest buyers of pre-owned barcode and data collection equipment? We’ll purchase your end-of-life or surplus equipment for cash. Our Buyback Program lets you earn money back on your equipment, and re-invest those dollars into brand-new or quality refurbished products to suit your business needs. Our team of experts will evaluate your old equipment and give you the best return possible.

Get The Most Out Of Your Wireless Network

TRG Wireless can perform quick, extensive site surveys to determine the efficiency of your wireless networks throughout your business. Site surveys are invaluable to businesses and can yield:

  • Stronger, faster and consistent internet for all end users
  • Increased reliability and expanded wireless networks with less outages
  • Reduction of downtime and increased security of your network