Update as of March 13, 2020
Protecting the health and safety of our employees, customers and partners is our number one priority. As the situation surrounding the novel coronavirus (COVID-19) continues to develop, please know we are monitoring developments closely and adjusting our polices and procedures accordingly:
Travel & Facility Access
Until further notice, all international travel has been suspended, and domestic travel has been restricted. Vendor access to our facilities is prohibited, and customer access is occurring only in the case of a business necessity. We appreciate your patience as meetings are adjusted or rescheduled as necessary.
We have increased sanitation and cleaning efforts across all facilities. All equipment, both incoming and outgoing, is handled by gloved employees and wiped down with disinfecting sanitizer.
As of now, our service delivery remains on schedule, but product lead times may be affected by our manufacturer and distributor partners. Information specific to your account can be confirmed directly with your TRG Account Executive.
Update as of March 22, 2020
In response to the growing COVID-19 pandemic, State of Ohio Governor DeWine recently announced the issuance of a Stay At Home order, effective at 11:59 pm on March 23. As a part of this order, essential businesses, and companies that support essential businesses, are permitted to remain open at this time.
We recognize our role in supporting essential businesses by ensuring they have the technology to remain open and operate efficiently and cost-effectively. We know these organizations rely on the products and services we provide, now more so than ever. We also understand that nearly all companies have been challenged with expanding remote-work and mobile workforce capabilities.
As such, TRG remains open and operational during this time. With service centers across North America and Europe, our service delivery remains on schedule; however, product lead times may be affected by our manufacturer and distributor partners. Information specific to your account can be confirmed directly with your TRG Account Executive.
Please know that we remain committed to protecting the health and safety of our employees, customers and partners and will continue to follow the enhanced hygiene policies, travel limitations, facility access restrictions and social distancing measures previously communicated.
We will continue to monitor the situation and make further adjustments as necessary. Thank you for your continued support.
How We Can Help
Our refurbished equipment is guaranteed with a warranty and post-sale service. We test every unit prior to shipment.
Fill an equipment gap with short or long-term rentals or leverage our rent-to-own program.
Mobility as a Service
TRG MaaS eliminates large capital costs and keeps your internal team focused on other initiatives.
Spares Pool Management
We offer physical storage and asset management services for spare devices. Our Spare in the Air program rush ships working assets to minimize downtime and disruption caused by down devices.
We maintain facilities across North America and Europe, offering repair programs tailored to meet your unique requirements.